I wouldn’t be where I am today in my freelancing career without Codeable. For any developer, being accepted onto the platform is like getting the call-up to the majors. There are only 250 of us for a reason – we deliver the goods for our clients, time and time again.
If you’ve never outsourced a WordPress project before, then you’re in the enviable position of going straight to the top for your first project. You don’t even know the pain and frustration many people have gone through when working with lowest-bidder platforms or shady freelancer networks. I know it can be the wild west out there because I’ve seen it myself and heard it directly from clients.
We’re not talking about a small sample size either when we bring up Codeable’s satisfaction rating. The proof is in the numbers: over 48,000 tasks completed, with a 98.7% five-star rating average. The Codeable website is rich with reviews from customers who are all too happy to gush about how great their experience was, and 78% of those customers will return to Codeable for future projects.
When you work with Codeable, you’re not simply outsourcing your important WordPress project to a group of strangers. You’re calling on Tiger Woods to hit your next drive, or Van Gogh to paint you a portrait. If you need something done right the first time, you call on the top 1-2% of people in the world who can deliver. That’s what the gurus at Codeable represent.
So now that you’re pumped up to find your WordPress expert and build that kick-ass website, here’s a breakdown of what you can expect when entering the Codeable universe.
#1. Your first (and sometimes, only) job: write a killer project brief
Codeable experts will do a ton of great work for you, but the first piece of every project falls on you. The more thorough your project briefs are, the more smoothly your developer will hit the ground running and the greater the likelihood of you getting exactly what you had in mind.
For all intents and purposes, your time and money clocks start ticking the moment you start writing your project briefs. I can confidently speak for my fellow developers when I say we won’t write a single line of code until we know exactly what the task is and how realistic your expectations are.
In most cases, we will still be willing to work with you but only after one (or possibly two) hour-long consultation sessions during which you can talk through your project with an expert. But those will cost you, so it’s a better idea to have your wants and needs all spelled out in a brief.
Just as you’ve turned to Codeable to find the best developers to work with, we compete with each other to earn the opportunity to tackle amazing projects. Writing a great brief is a surefire way of attracting the best of the best.
This is a topic I’ve covered here before, so if you want to read my guide to crafting better project briefs, click here.
#2. You can trust the experts on Codeable with your passwords
I get it. You’ve been burned before by less than stellar developers who disrespected your privacy or got lazy with your sensitive website information. I see it all the time with clients who are reluctant to divulge their passwords to me at the start of a project. And I tell them what I’ll tell you now: you have a 100% guarantee of privacy when you work with a Codeable expert.
What’s important for new clients to understand is that Codeable is a closed community and that project information such as passwords and logins are only viewable by the small group of experts on the platform that have been hand-picked by the staff. And it’s not like we’re sharing your passwords with each other, either. Codeable keeps password and login information secure behind an extra layer of protection called the Vault.
Now, I’m not just gonna tell you to share your passwords with us and not explain why it’s so important. So think of it this way: imagine you went to the mechanic and told them there was an issue with your car, but you won’t let them see under the hood until they give you an estimate. Instead, you just try to mimic the rattling sound you hear and expect them to diagnose the problem. Probably not going to work, right? Well, when it comes to your website, we need to see under the proverbial hood too.
Our goal as developers at the beginning of a project is to provide you with the most accurate estimates possible. Accessing the back-end of your site helps us see what’s going on before diving in head first. We don’t want your login info to make a bunch of unauthorized changes to your website – we just simply need to get the lay of the land so you aren’t surprised with extra fees later on.
#3. Get to know as many experts as you can.
If you’ve written a golden project brief, you’ll set a feeding frenzy in motion. Having as many as five of the best developers in the world applying to solve your problems is a dream scenario for a client, but it can also be overwhelming. Who are these people? Thankfully, Codaeble makes it easy to get to know their experts.
When experts are interested in your project, you can click on their names or photos to see their bios, how many tasks they’ve completed, their average project rating, examples of their work and even read reviews from past clients via Codeable. These snapshots save you from having to conduct extensive interviews with each candidate, but it’s also worth the effort to ask your favorites a follow-up question to further qualify them.
If the decision is still too tough, you can always reach out to the Codeable staff via the chat box in the lower right corner and they’ll help match you to your perfect developer. It’s our own version of swipe right.
#4. Understand how the hiring and payment process works.
Hiring a developer is easy. Just click the button that says “hire” next to your chosen developer’s name. Now that “public” workroom we’ve been communicating in will magically transform into a private workroom where only the hired expert and you can interact. No matter who you’ve been talking to, no one will be privy to the information discussed between you and your developer.
That’s not the only thing that happens when you click the “hire” button, though. We’re also talking money.
As a client, you’re on the hook for 100% of the cost of your project. That doesn’t necessarily mean you’re handing over a large lump sum right away, though. Sometimes developers will take on larger projects (for the sake of discussion let’s say $5,000 here). In these instances, your expert may split your project into multiple legs with milestones along the way, in which case you’d be on the hook for funding 100% of the first milestone. So, for example, $2500 on Day 1 if your developer has determined this will be a two leg project.
The good news for you is that your money is always protected, and it’s up to us, the experts, to deliver on our promises to earn our payment. That’s what’s Codeable’s money-back guarantee is all about. When you deposit your funds for a project, you’re not handing that money over directly to the expert yet. It’s actually placed into escrow with Codeable under the agreement that you’ll pay for the work if and when you determine it’s been completed to your satisfaction.
Once the developer’s work is done, you’ll see a “Mark As Complete” button in your workroom. Clicking this button will release the payment from escrow to your developer. This button is a virtual handshake that your project as crossed the finish line.
#5. Codeable has 24/7 support for clients (and developers)
Things can sometimes go wrong, even on the world’s best outsourcing platform. While Codeable does boast a 98.7% success rate on 5-star rated projects and client satisfaction, that still leaves 1.3% of clients at least a little bit disappointed.
When a client is unhappy, Codeable really shines. Their money-back guarantee is absolutely iron-clad, but that’s not always the solution when a problem arises. For example, your expert might need to be replaced with a different expert who works better with you and your project for whatever reason. The important thing to keep in mind as a client is that Codeable has your back.
Customer support is a huge part of what makes this the best platform in the world – their support staff has mastered the art of listening, engaging and taking action. It’s no wonder Codeable refers to them as “happiness heroes.” They’re as good at turning frowns upside down as the developers are at writing code.
Customer support is available 24/7 and their average response time on tickets is about three minutes. Even if your first experience isn’t a five-star good time, chances are the staff at Codeable will keep you coming back.
#6. What happens when project requirements change.
This happens way more often than you’d think. You hire an expert with five things you need fixed, then realize you forgot one or two other items. Or maybe a new bug cropped up during the project and your developer has to take care of it. Whatever the case, Codeable makes it easy to execute change orders.
Your expert is able to add additional tasks within your private workroom at any time if an issue arises that’s out of the original scope. That way, you don’t have to post an entirely new project for a potentially small fix. You can just keep right on working with someone you’ve trusted to fulfill your request.
#7. Keeping great relationships going beyond that first project.
If you’ve enjoyed your experience with your expert, you shouldn’t have to sever ties when one project is completed. Most developers will provide you with a special link so that you can post future briefs directly to them, bypassing the public forum altogether.
Earning repeat business is all about doing great work and providing exemplary customer service, which is why so many of our clients enjoy personal one-to-one relationships with us.
Don’t start poaching! All of your work-related contact that deals with payments must be conducted through Codeable. When you’re working on a project, by all means call, email, Skype or do what you have to do to get in touch with your expert directly. But if you found us on Codeable, you pay us on Codeable. Basically, don’t try to set your developer up with “side projects” that circumvent the Codeable ecosystem – developers are smart enough not to bite.
Every developer offers something unique, and you’ll get to know him or her as you build your relationship. But the overall process of engaging with Codeable is pretty standard across the board, and that’s a very good thing. So what are you waiting for? Stop messing around with other outsourcing platforms and send your first awesome project brief Codeable’s way.